Refund policy

At NalaGlow, we’re committed to creating beauty tools that make your routine effortless. If for any reason your purchase doesn’t meet your expectations, we’re here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order, even if the product has been used.

Eligibility for Returns

To be eligible for a return:

  • The product must be returned in its original condition

  • All items must be sent back in their original packaging

  • Proof of purchase is required

How to Start a Return

Step 1: Contact our support team at support@nalaglow.com
Step 2: Provide your order number and a brief explanation for the return

Our team will guide you through the next steps.

Return Shipping

  • Return shipping costs are the responsibility of the customer

  • We will cover return shipping if:

    • The item is defective

    • The wrong product was sent

    • There was an error on our part

Please note: Delays caused by customs or carriers are outside our control and are not considered valid reasons for a return.